RICHARD BIANKA

WholeSalerkart app / wholesalerkart.com ensures that you, our customers don't experience any hassles even after the purchase. In case of any defect in the item, you can return them within 2 days of receipt (After deduct shipping charges) without any questions being asked. The refund amount will be credited back to your Bank Account.

In case your item has any sort of a manufacturing defect then it can be returned within 2 days of receipt and you will be completely refunded (After deduct shipping charges) after the items have been thoroughly inspected by our team. In case of an unsuccessful reverse pickup after 3 attempts or if the time exceeds for more than 2 weeks of the pick-up initiation since the first time, then the refund request will be cancelled. Similarly, if the product has been self-shipped and fails to dispatch from the customer's side 2 weeks prior to the refund initiation in that case also, the refund request will be cancelled.

In case your item has any sort of a manufacturing defect then it can be returned within 2 days of receipt and you will be completely refunded (After deduct shipping charges) after the items have been thoroughly inspected by our team. In case of an unsuccessful reverse pickup after 3 attempts or if the time exceeds for more than 2 weeks of the pick-up initiation since the first time, then the refund request will be cancelled. Similarly, if the product has been self-shipped and fails to dispatch from the customer's side 2 weeks prior to the refund initiation in that case also, the refund request will be cancelled.

In case of missing bank details, the customers will be granted points, four weeks after the refund initiation. Although, if the bank details are provided then the refund mode can be changed to bank refund within 2 weeks of initiation for refund.

Additional guidelines:

All return requests are accepted within the first 2 Days of receipt excepting those items which are deemed to have been damaged by customers themselves outside of everyday use.

Make sure you pack the items you are returning very carefully, safely and securely in order to prevent any loss or damage during the transit period. Be sure to include all the original packaging elements (like tags etc). In case of self-shipping returns, our recommendation would be to opt for a reliable courier service.

Once our COD team has received your returned item, the refund is subject to your return item has met the appropriate requirements of being undamaged and dispatched by you within 2 Days.

Feel free to inform us within 2 days of receiving the parcel by emailing us at wholesalerkart110@gmail.com. Double-check the security and safety of your items before giving them to our pick-up person.

We can arrange for a reverse pickup once in case of an exchange or refund for an order. Shipment charges of any sort other than the one time will be done by the customer.

In case you are using the return form to dispatch the return from your end more quickly then the (Option B.) point will apply.

Keep in mind that the shipping charges will not be reimbursed.

What can I return?

Any item bought from WHOLESALERKART.COM is eligible for the return policy within 2 days of delivery. In case the items have some sort of manufacturing defect then the item can be returned within 2 days of delivery and WHOLESALERKART.COM will exchange the product after having received it in the warehouse. Returned products are to be returned with all the original packaging and tags that were shipped to you along with the item.

In order to ensure that your returned item is accepted by our quality management team then please take extra care and measures to ensure that your trial does not cause any undue or unwanted damage to the item in any way.

How do I return products to WHOLESALERKART APP?

This is an extremely easy 2 step process:

First Step:

You can return directly go to your Orders detail go to same order which you want to return. Return button automatically on after order will deliver to you. You can raise a return request directly click on this button and submitting with a valid reason for return.

We will contact you for further detail about returns.

Second Step:

E-mail us at wholesalerkart110@gmail.com from your registered email ID, be sure to mention your order ID and registered phone number to allow our customer service team to assist you in the best possible manner.

In case your goods are damaged or broken in any way then feel free to send us those images on wholesalerkart110@gmail.com.

Once your return is approved Note:

Option A

In case you have chosen the option for COD to pick up the returns, our logistics team will organize this pickup within 48 to 22 hours of placement of the pickup request. Ensure that you are available within these hours of shipment for handing over the returned product to the WHOLESALERKART pickup team.

You will be needed to self-ship the returned product if your pin code is not covered by our pickup services. in this case, refunds are subject to your return's inspection upon receipt from our end

Option B

In case of self-shipment, it is advised for you to retain your shipping receipt and update the customer care on (+91)-8376815188. You can also email us your tracking information on dianakorr.insta@gmail.com so that we are able to track the return delivery easily. Please keep in mind that we are not responsible for the damage to your return items in the self-shipping process.

The shipping costs are non-refundable.

Where do I send my return?

Make sure that the below-given address is clearly printed or written on your returns parcel with the WHOLESALERKART order number in case both the cases of self-shipping or pick up option. Make sure to include the original invoice as proof for the purchase made along with the returned item:

La Zayn Lifestyle LLP H-522,

H Block, Palam Vihar, Gurugram, Haryana 122017

How long will the entire process take?

Mostly it takes 2 Days to 10 Days or even longer for us to receive your return item. All this is dependent on your location and the courier service that you have opted for. After receiving your return item, our team will thoroughly inspect and process the same within 48 hours in order to ensure you receive your refunds as soon as possible. With an aim of keeping you in the loop of the whole process, you will receive an email from WHOLESALERKART clothing, confirming the status of your return. Usually, your refund in the form of store credit will be received within a 48- hour window.

Do I get charged for returning products?

Yes The Reverse charges will be beard by customer.

How will I be refunded for the return?

On successful approval of the refund, the overall refund amount will be then credited to your Original source payment and in case of COD, it's returned in Wallet or Bank Account.

Can I request delivery to an international shipping address?

Currently, WHOLESALERKART.COM only delivers within India. You can contact our customer care team for international shipping.

Delivery:

Each WHOLESALERKART order takes around 6 to 8 days to get delivered from the day of order placement. Multiple orders have different delivery times which are listed specifically shopping bag page and they take the l delivery time.

We work with suppliers around the globe. Standard delivery takes estimated 7-10 business days for items to arrive and express delivery takes estimated 05-07 business days to arrive. Time frame maybe adjusted accordingly to product.

As soon as your product ships, you’ll receive a tracking number that will let you keep tabs of where your order is at all times.

As soon as your product ships, you’ll receive a tracking number that will let you keep tabs of where your order is at all times.

Shipping time will start on the next day for orders placed after 1 PM.

The days mentioned with shipping timings are referred as working day only.

Only if a customer fails to upload or update a complete address of their own or update their address, before their product is shipped then the company won't be responsible for loss of any goods or expertise and the customer has to bear all the charges. You can email us on wholesalerkart110@gmail.com to update your address.

For Pre-orders

Pre-order means that the product is not currently in stock and you must place your order as per normal if you'd like to secure your item before the item arrives with us. Usually an item is restocked within 10 business days.

Please kindly note that, pre-orders can only be cancelled/refunded if the item is not shipped. However, if you wish to change your item to another item for example a different colour you might be able to you can write us an email at wholesalerkart110@gmail.com . The benefit of pre ordering an item is that you will secure the product before it runs out of stock again.

Please note that dates are not guaranteed and delays may occur if you wish to pre-order an item. So please take extra caution when placing your order as we cannot entertain any refunds/cancellations/colour changes after the product is shipped.

You will proceed through the check out as usual & make full payment when making a Pre-order. Your order will only be shipped upon arrival of the ordered Pre-Order item/s, usually as per the date suggested on the product page at time of order placement.

For Cod-orders

If you still have any other queries you can email us at wholesalerkart110@gmail.com